Bob Thomas is Director of User Experience Research at Liberty Mutual Insurance, where he has worked for the last 10 years expanding usability best practices and building out a user experience team. His background includes usability research, usability testing, graphic design, and product management. He has over 20 years of experience in the technology industry.
He has presented at local, national, and international user experience conferences. He is on the Board of Directors of UXPA (User Experience Professionals’ Association) Boston. He is co-mentoring lead of the UXPA Boston Conference. He holds an MS in Human Factors in Information Design from Bentley University, and an MBA from Suffolk University in Marketing and International Business.