Portfolio: METHODS
Design Thinking Workshops
Design Thinking has, at its foundation, a process where we seek to understand our users’ problems – their pain points, frustrations, and goals. Design Thinking helps us in the process of questioning: questioning the problem, questioning the assumptions, and questioning the implications. Design Thinking gives us a new way to look at problems that are unknown, by re-framing the problem in human-centric ways. It is a way of thinking and working, and includes a variety of hands-on collaborative methods, such as those below, which I have blogged about:
- How We Recruit Participants
- How We Create Personas
- How We Create Customer Journey Maps
- How We Create Problem Statements
You can also find out more from the following video, where one of our User Experience Directors discusses the concept of the “Digital Garage” with me:
Also below are digitized artifacts of a persona and a customer journey map:
- Persona: Persona Developed During a Design Thinking Workshop
- Customer Journey Map: Customer Journey Map from a Design Thinking Workshop